Australian Domain Names FAQs

Hi. I just started an order for a domain name and then I changed my mind, hit the back button on the browser and got an error saying the page could not be refreshed. I tried to register the domain name and the system says that the domain name is not available.

Click on the link that says "Shopping Cart" and you will see the domain name in your cart. You can then proceed with the registration. Or you can simply add another domain to your order and remove it before checkout.

We are intending to set up a Franchise in Australia of our business which is based in another country and require a Local Australian domain name, Should I reserve the Australian domain name?

The Australian domain name space has very strict rules and only allows registered Australian businesses from acquiring domain names. You can read Foreign Companies doing business in Australia for instructions for foreign companies on applying for an ABN. Since you are intending to set up in Australia, you will need to fill paperwork with the various government departments anyway and make file the necessary paperwork. Australian domain names cannot be reserved. You must register your business to operate in Australia and then you will have an Australian Company Number. Most business also apply to the Australian Taxation Office for an ABNhttp://www.franchise.org.au/ has information for Australian franchises. An ABN is number given to you when you register for GST or Goods and Services Tax, all businesses which have an annual turnover greater than a certain amount, (this amount was $75,000 in 2007), must register for GST. 

Once you are registered to operate in Australia, you can apply for an Australian domain name by visiting http://domains.passioncomputing.com.au Unfortunately, we are only able to hold applications in our system for a few weeks, and you will not be able to register for an Australian domain name until you acquire an ACN or ABN. We advise that you do this first and then apply for a domain name.

I am an Australian small business and we don't have an ABN, can I still by a .com.au domain name?

Yes, certainly. When you register with the State Fair Trading Office, they will give you a Business Name Certificate. Order your domain name fromhttp://domains.passioncomputing.com.au  , and in the field where it says ABN, just choose "other" and write your BNcert number.  If you have any problems, just let us know and we will sort it out for you.

Hi Sales,

A few questions related to my basic setup of a very basic website and email with a com.au domain name.I want to have a basic website which will be located at a com.au domain name. I know I can register this domain through you. I also have some free webspace at my ISP. Does this mean I can use your Domain Forwarding to link my domain name to that website hosted location? Does this also mean that when the domain is forwarded the user will see as the address the .com.au domain name or will they see the address of my webspace location on the ISP in their browser?And to clarify is the Business Email Hosting the way I would get my .com.au name to be for my email. So my email would then be a POP hosted by yourselves. Thanks for any clarification on these issues

Yes, you can use the free hosting at your ISP, and after you register your domain name, you can set up domain forwarding so that when someone types in yourdomainname.com.au , it will go to your website that is hosted at your ISP. You have 2 choices, frame forwarding or standard forwarding. Standard forwarding will not hide the URL, but frame forwarding will make every page on your website appear as yourdomainname.com.au. Domain Forwarding has links to all the instructions on how to do this.

Yes, our business email plans are hosted via our wholesale partner TPP Internet. Hosting is provided in a secure datacenter in Australia and you can order the hosting either with your domain name registration or later, by logging in and clicking the 'add services' link, to order email hosting.

If you have any further questions, please let us know.

How do I use domain forwarding, so that it directs my domain name to a different URL.

Please see Domain Forwarding Instructions and if you get stuck, send an email with your domain name and URL that you want your domain forwarded to, tosales@passioncomputing.com.au and we will get it done for you.

Question: I have registered a business name in Queensland, however, I would like to secure the name nationally. Do I need to register separately in each state or is this just if I were to practice in other states in Australia. Or is it best to just trademark it to protect the name and logo nationally?

Firstly, I would only register a name that I owned the .com to. Are you able to secure the business name in a .com domain space?

Then, I would buy both the .com and .com.au - this doesn't guarantee that anyone would challenge your right to use the name but it is a deterrent from anyone who is looking for a name for their business, if they find that the .com.au and .com is already taken, they are less likely to want to register it as a company name or trademark. Also, most established businesses have already bought their .com.au domain name. See also Starting a New Business in Australia

In terms of legally protecting yourself in Australia, you are best to register your business as a company rather than having to register the business name in each state. Cli

Trademarks do afford you more legal protection but in reality, they can end up more trouble than they are worth because in order to register a trademark, you need to go through a process and there are lawyers ready and waiting to challenge every trademark application. If you can afford to register a trademark, and more importantly afford to defend a trademark then, yes it does afford you more legal protection. However, if you don't use your trademark in the marketplace, your trademark can also be challenged. Personally, I would just register the company name, buy the .com.au and .com domains but if you can afford to trademark the name, then do so. As a first step, most people would register the domain name and company name with ASIC because it will prevent, say someone from Victoria going to Fair Trading, registering a business name that is the same as yours and then applying for the .com.au domain. It is a bit of a hassle if you have to then wrestle over the domain name, even if you do end up getting the trademark and company name registered. A trademark can be registered later on when you have built up a brand and there is more of a need to protect your brand. See also http://www.ipaustralia.gov.au/trademarks/what_index.shtml for more information on Australian trademarks.

Unfortunately we are not currently trading in Australia, I was just safeguarding an .com.au domain name for the future, therefore we do not have an ABN. I was being issued a refund but it hasn't come through yet. 

Could I please have the new expiry date for the credit card that you used to purchase this domain name. The credit card that you used has expired and it was not possible to refund the card. Sorry about the delay but refunds are manually processed.

A few questions related to my basic setup of a very basic website and email with a com.au domain name.I want to have a basic website which will be located at a com.au domain name. I know I can register this domain through you. I also have some free webspace at my ISP. Does this mean I can use your Domain Forwarding to link my domain name to that website hosted location?Does this also mean that when the domain is forwarded the user will see as the address the .com.au domain name or will they see the address of my webspace location on the ISP in their browser?And to clarify is the Business Email Hosting the way I would get my .com.au name to be for my email. So my email would then be a POP hosted by yourselves.

In answer to your questions:

Yes, you can use the free hosting at your ISP, and after you register your domain name, you can set up domain forwarding so that when someone types in yourdomainname.com.au , it will go to your website that is hosted at your ISP. You have 2 choices, frame forwarding or standard forwarding. Standard forwarding will not hide the URL, but frame forwarding will make every page on your website appear as yourdomainname.com.au.http://www.passioncomputing.com.au/Domains/Web_Forwarding has the instructions on how to do this.

Yes, our business email plans are hosted via our wholesale partner TPP Internet. We provide these to you at a discount and the hosting is provided in a secure datacenter in Australia. I have an existing domain name and want to transfer it to a registrar that offers Private Registration (details hidden from Whois lookups) as this is a personal site. Do you offer this service?I notice a lot of the cheaper sites offer it but none of the 'premium' registrars. Do you know why this is?

Private domain registration is a precarious service. For a family website, we used a private domain registration but then later found that the companies that offered these services, would give up your details to anyone that claimed that you were spamming, or any law enforcement agency. It wasn't really as private as one would expect. Also, because the private domain name service changed the registrant email address to their email address, I found that important notices were not being forwarded to me. If I had missed my renewal notice, I would end up paying for redemption or have the domain name bought by someone else. The private registration services, do not necessarily guarantee the quality of their services and the potential for hassles, are greater than the perceived privacy from a "private whois". We recommend if people are concerned about privacy, then register the domain name in the name of a company rather than use the private domain name registration service. In any respect, many people are misled to believe that they can privately registrar a domain and blog politically without any ramifications. One email to the private domain registration company and they will give out details without so much as a fight. There is no legal recourse because under their terms and conditions, they have absolute discretion as to who and under what circumstances they provide your whois details to.

I hope this information helps you. In our opinion, private domain name registration is more of a marketing tool than a real service.

I notice that some websites have both the www prefix and no www prefix. eg passioncomputing.com.au and www.passioncomputing.com.au both resolve to the same website. Do domain names registered with you, have both the www and no www prefix?

Yes, if you order domain name forwarding, email hosting or website hosting, the www prefix and no www prefix is set up by default. So, website visitors will be able to access your site with or without the www.

If you delegate your domain name to your own hosting provider, it will depend on how their servers are set up, whether or not you get both the www and no www prefix. If you do not wish to have the www prefix, simply navigate to zone files and delete the www A name record.